*1-year contract position.
Main Purpose:
- Responsible for the delivery of value-added support for all implemented technology solutions, primarily to the PepsiCo Canada divisions that adhere to BIS standards:
- Deliver service as part of the Pepsi Support Center, operating as a virtual Service Desk, handling calls from multiple North American divisions
- Act as the single point of contact for all technical and application support calls, performing incident management, troubleshooting through to issue resolution
- Provide professional and responsive telephone customer service to all PepsiCo employees who call for assistance
Key Skills/Experience Required:
- University or College education in Computer Science or related field
- Must be bilingual (English/French)
- 1 - 3 years of technology support experience
- Certifications such as Help Desk Institute (HDI), Information Technology Infrastructure Library, IT Service Management
PepsiCo
Ref: 38822BR